NO FINE PRINT


We strive for 100% customer satisfaction.  We QC , inspect and test every trumpet that we sell before shipping it to you, to insure your complete satisfaction.  Used trumpets are also tested, photographed, logged and condition noted prior to shipping your order. We offer a 100% money back guarantee on all items we sell. There are however some reasonable and prudent and common sense conditions that will apply to our guarantee as follows:

1- Within 10 days of receipt of your item purchased from, you may return any item for any reason for a full refund, less shipping costs. (Custom orders excluded) Please call or email us for a return authorization number and our shipping address. Return shipping will be at the purchasers expense and the item should be securely packed, in the original box and packaging, and recommended that you insure the item against loss or damage for the return to us. We are not responsible for items lost or damaged in the return shipping to us. Send the item back with a copy of your original receipt, your return authorization number, and a courtesy note with the reason for return. We will call or email you once we have received the item and have processed your refund. You can expect a refund within 7-10 business days of us receiving your return. Only the item purchase price is refunded. There is no refund for any kind of shipping charges ( either paid at the time of purchase to send the item to you, or paid by you to return the item ) unless the return is a result of our error or product defect.

2- All returned items are carefully inspected upon arrival at  Our return policy does not include a new trumpet or item that is damaged from use, misuse, accident, wear or tear, improper maintenance, or modified / repaired in any way. All items must be returned in the same EXACT condition as received, with all the original boxes, and collateral included items such as mouthpiece, valve oil, manuals, cases, and packaging also in the same as received condition. Items accidentally damaged in the shipping while in route to you are returnable, as we do insure them for loss or damage, and an insurance claim will be filed with the shipper.  Your cooperation is expected and anticipated on any requirements the shipper may need to process the claim, such as a possible local shippers inspection of the damaged item, container, or packing.

3- Items that are returned to without prior authorization, or that do not comply with our guarantee policy number two listed above, are not eligible for a refund, and hence will be refused as an eligible return item, and will be shipped back without notice to the purchaser / new owner as a FINAL sale.

4- This guarantee does not apply to plating or lacquer impairments caused by the acids inherent in the human persons. It is recommended that the purchaser remove fingerprints from the instrument by wiping it clean with a soft flannel cloth as often as possible to avoid such impairments. Pads, felts, springs and corks are also excluded from this guarantee, as are external causes such as extreme temperature or humidity.

5- Custom orders must be paid in full to facilitate your trumpet manufacturing order. Due to the many variations available on ordering a custom trumpet, and the fact that it is custom made just for you, any custom made-to-order trumpet cannot be cancelled or refunded. Custom orders are made to order on a first in - first out basis. Lead times are updated monthly, but are approximate.  Custom Special orders are currently running 10-11 weeks as of April 2014.  Completion times are estimated only. If you are in a rush and need something right away, please email us and we are glad to advise you of the available items in stock or available at our distribution center.  We appreciate your understanding on this.

6- This Guarantee shall not extend to consequential damages, which include but are not limited to loss of use of the instrument, loss of revenues incurred by purchaser, time, travel, inconvenience, sub fees incurred, loss of reputation, no instrument available for a gig, etc ...  unless otherwise provided for by applicable state laws.

7- Your purchase with implies that you agree and conceed to the stipulations indicated in this website purchase guarantee / warranty and return policy.

8- business core values strives to be honest, courteous, fair and reasonable in all business aspects and dealings with our customers.  We expect no less from our customers as well.  


                                CAROLBRASS GUARANTEE / WARRANTY


CarolBrass offers a one year guarantee / warranty on all of their products. This covers any materials, production, and quality control items. We will assist you with any warranty concerns or issues with CarolBrass products.  Special order parts, slides, buttons, caps, etc are available from CarolBrass and we are happy to assist you with your parts order. Simply call or email a request as to the parts that you desire.


carol brass CarolBrass trumpet Guarantee Warranty



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